White Office Furniture Specialists
Snow White Range
Snow White Panel End Desks
Snow White Cantilever Desks
Snow White Pedestals
Snow White Filing Cabinets
Snow White Cupboards
Snow White Office Tables
Frequently Asked Questions
Q. How long does delivery take?
Q. How will I know on which day the goods will be delivered?
Q. What if goods arrive damaged or incomplete?
Q. What are the delivery charges?
Q. Is assembly/installation included?
Q. I want to place a large order, can I have a bigger discount?
Q. Can I pay by cheque?
Q. Can I have a written quotation?
Q. Can I place an order with a Public Sector Purchase Order?
Q. Can I place an order with a Corporate Purchase Order?

FOR ANY OTHER QUESTION, CLICK HERE TO RAISE A SUPPORT TICKET.

HOW LONG DOES DELIVERY TAKE?
All products supplied in White MFC are made to order and delivered directly from the manufacturer. The lead time for our made to order products is estimated at approximately 15 working days. Please note that weekends, bank holidays and the christmas/new year close down period are not included as working days.

HOW WILL I KNOW ON WHICH DAY THE GOODS WILL BE DELIVERED?
The delivery date for your order will be scheduled by the manufacturer when the order is fully allocated. We ask the manufacturer to advise the delivery date by phone at least one day before delivery. If the date they want to deliver is not convenient you can reschedule with them when they call. Deliveries are made Monday to Friday usually between 8am and 6pm.

WHAT IF GOODS ARRIVE DAMAGED OR INCOMPLETE?
If goods have been ordered on a delivery only basis, please report any damages or missing parts in writing (email is acceptable) within 3 working days of receipt of goods. If goods have been ordered on a full installation basis then please inspect the goods in the presence of the installer before signing the manufacturers delivery note and report any damages or missing parts on the delivery note when signing for the goods. You should also inform us separately so that we can follow up with the manufacturer. Damaged goods will usually be collected and replaced providing the damages have been reported within the timescales reported above.

WHAT ARE THE 2009 DELIVERY CHARGES?
Carrier Delivery Chairs - FREE
ALL OTHER ORDERS - £19.95

IS ASSEMBLY/INSTALLATION INCLUDED?
Depending on each individual product and the manufacturer, installation is either an additional cost option (at time of ordering), not available or included as standard. If installation is not mentioned for an individual product in Deskshop´s online product catalogue then assume installation is excluded and not available. Installation includes removal of packaging materials, any assembly that may be required, positioning the products at point of use (to any floor with safe access), opportunity for the end user or representative to inspect the furniture in the presence of the installer before signing for the installed goods and any future warranty work that may be required at the point of use. You must ensure that there is sufficient clear space to assemble the furniture and that there is someone present during the installation. Installation charges cannot be refunded or installation rescheduled if the installation is declined by the customer or the customers representative when the installers arrive on the agreed installation date, or if the installation cannot proceed due to lack of sufficient clear space or unsafe access. The installation service is not available for FREE DELIVERY CHAIRS.

I WANT TO PLACE A LARGE ORDER, CAN I HAVE A BIGGER DISCOUNT?
Maybe! It depends on the specific requirements of the individual order. Let´s talk!

CAN I PAY BY CHEQUE or BACS?
Yes. Simply place an order online and select CHEQUE as the payment method during the checkout process. If you need a Pro-Forma Invoice to get a cheque raised by your organisation then please request this via the order notes during the checkout process. We will send this out as a PDF attachment via email. Your order may not be processed until your cheque or BACS payment arrives because the goods are made to order. Your order may be cancelled unless payment is received within 10 working days.

CAN I HAVE A WRITTEN QUOTATION?
Yes for orders over £1000. Alternatively you can raise an order online selecting CHEQUE as the payment method and then ask for a Pro-Forma Invoice in the Order Notes section at checkout. Your order may be cancelled unless payment is received within 10 working days.

CAN I PLACE AN ORDER WITH A PUBLIC SECTOR PURCHASE ORDER?
We usually accept Official Purchase Orders from Public Sector organisations, such as Schools, Councils etc. Users registered as Public Sector users will be able to select Purchase Order as a payment method during the checkout process. The official Purchase Order must be faxed to 08704 605912 before the order will be reviewed and processed.

CAN I PLACE AN ORDER WITH A CORPORATE PURCHASE ORDER?
We will consider Purchase Orders for orders over £1000 from well established Corporate Customers with a large number of employees and a good credit record. Corporate Customers wishing to order using a Purchase Order should place the order online selecting CHEQUE as a payment method and then the official Purchase Order should be faxed to 08704 605912 before the order will be reviewed and processed.


























































Continue
Shopping Cart more
GOODS £0.00

Terms & Conditions © 2009-2011